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Forum Discussion
Getting charged every month but I never signed up for a subscription. How can I stop the charges?
Help! I need a phone number for customer support, I keep getting a charge for $18.07 every month, I don’t know what email was used because this is fraud on my card! I never signed up for this account...
DROPBOX CHARGES PREVIOUS ACCOUNT HOLDERS WHO HAVE CANCELLED THIER subscription, OVER AND OVER AGAIN.
MY BANK ALSO NOTICED THEY USE A DIFFERENT NAME TO CHARGE YOUR ACCOUNT IF YOU HAVE FILLED A CLAIM WITH YOUR BANK.
NO ONE IS AVAILABLE TO TALK TO AND THEY MAKE IT IMPOSSIBLE TO CONTACT THEM BECAUSE THEY KNOW PEOPLE ARE TRYING TO GET THIER MONEY BACK.
THE FEDERAL TRADE DIVISION NEEDS TO BE notified
- Rich
Super User II
itsmyrealtor wrote:
NO ONE IS AVAILABLE TO TALK TO AND THEY MAKE IT IMPOSSIBLE TO CONTACT THEM ...
You can easily contact Dropbox for billing issues.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I CONTACTED MY BANK BECAUSE ON YOUR SUPPORT FAQ, IT SAID CONTACT YOUR BANK FOR A CHARGEBACK.
THEY ALSO TOLD ME TO WATCH MY ACCOUNTS BECAUSE DROPBOX FREQUENTLY USES DIFFERENT NAMES TO CHARGE BANK ACCOUNTS WHEN THE CUSTOMER HAS FILED A DISPUTE.
WHY DOESNT DROPBOX WANT TO TALK TO CUSTOMERS? WHY DON'T THEY HAVE REAL SUPPORT? I SEARCHED THE WEBSITE AND THE MOBILE APP AND NONE OF THEM HAD THE A LINK TO FILE A BILLING DISPUTE.
AND YES I SIGNED OUT OF DROPBOX.
BOTTOM LINE IS THIS COMPANY WANTS TO COLLECT MONEY AND DOES NOT CARE ABOUT THEIR CUSTOMBERS.
- Megan
Dropbox Staff
Hi itsmyrealtor, let's jump right into this!
Can we send you an email, in order for us to have a closer look into this?
Keep us posted!
