You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

krismac's avatar
krismac
New member | Level 2
20 days ago

Unidentified credit card charge for an annual subscription

i have an annual credit card charge from Dropbox with a 12 digit transaction ID, however the transaction lookup tool does not work when i enter all details (correctly). because i have a free plan i c...
Payments
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    17 days ago

    Harry 1, these look like direct Dropbox charges (unless there’s another mention of Dropbox Sign in your bank statement). 

     

    If you’re not sure which account you’re being billed for, you can look this up here.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!