You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

bekybec80's avatar
bekybec80
New member | Level 2
8 months ago

We're getting billed for a subscription we don't own

Showing charges on our bank statement and I have a basic account and my husband does not have one.  This is the 2nd month in a row that we are being charged and cannot find a way to talk to someone t...
Billing
Payments
Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 months ago

Hi bekybec80 

 

If you, or your husband, did not put your card info in to Dropbox then you need to contact your card company as somebody has cloned your card. If you did then you have set up a second account by mistake. 

 

Use the look up charge tool to find out which account it is.

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