Forum Discussion

Jim Clarence Palma's avatar
Jim Clarence Palma
New member | Level 1
28 days ago

Refund has not been transferred back yet

Hi! I issued a refund for $199.00 last December 30, I already received an Invoice and was told by one of the customer support (Sarah) that it would return to my account within 3-5 working days and if...
Refunds
Jim Clarence Palma's avatar
Jim Clarence Palma
New member | Level 1
28 days ago

Hi my Ticket numeber is 24618234 I already contacted someone via email but has not replied to any of my inquiries.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
28 days ago

Hey Jim Clarence Palma! Hope it’s OK to jump in. 

I had a look into our system and I can see your latest emails to our support agent. Please keep in mind that the average response time via email is about 1 business day. 

I’ve left an internal note though on your behalf and our agent will get back to you as soon as possible.

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