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Forum Discussion

LkitFi's avatar
LkitFi
Helpful | Level 5
2 years ago

Renewing failed, pending payment

I tried to change card information and to renew my subscription.
I can see the pending about 1600€ on my credit card, but I still get same message that Dropbox is going to change my 11 business-licences to free-licenses. How fast that happens..
Should I wait or what...

 

- Used dropbox over 10 yrs 😉

Account Settings
Payments
  • Nancy's avatar
    Nancy
    2 years ago

    Hi from me as well, LkitFi!

     

    Since you were able to renew your Dropbox subscription with one payment method, you shouldn't eventually be billed on the original card. 

     

    If anything comes up though, don't hesitate to ping us.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey there LkitFi, thanks for using Dropbox and happy Monday!

     

    Can you please clarify where you're getting this message and let us know what you see in your plan tab exactly? 

     

    Thanks!

    • LkitFi's avatar
      LkitFi
      Helpful | Level 5
      2 years ago

      I didn't take a snapshot, but red box up.

      Ired this and other forums, and this seems to be typical problem with DB.

      Got it solved by changing again another card in the billing section, and got message that there is a problem...

      but same time came an email that renew went thru.

      now I have that 1600€ pending on other card too. 

       

      Funny how messy and unstable system Dropbox is with these Billing, getting receipts etc. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi from me as well, LkitFi!

         

        Since you were able to renew your Dropbox subscription with one payment method, you shouldn't eventually be billed on the original card. 

         

        If anything comes up though, don't hesitate to ping us.

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