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Forum Discussion
Support for rogue billing charges
Hello, I have charges on my credit card from dropbox, but do not have an active account with a paid plan. Since I do not have a paid plan I cannot get support in any way. I tried using the "Billing...
Jay
Dropbox Staff
Dropbox StaffHi blac0177, thanks for bringing this to our attention.
As you mentioned the charges are from Dropbox, have you tried using the card lookup tool to locate which account this belongs to?
Did you get a ticket ID from when you contacted the support team via the site?
This will help me to assist further!
The card lookup tool expects some 12 digit code which does not match the format of the code on my bank statement. As others have said in the forums, the bank statement show a 7 digit followed by another 10 digit, and does not match the format. I followed the form and submitted a request, but no, there is no mention of a ticket or anything after I submit.
- Jay
Did you submit a ticket using this form, which can be done by opening an incognito/private browsing window, while not signed into your account?
Choosing 'Other' and then putting in an email address that you can access, followed by your billing info should allow you to submit a ticket.
I followed those instructions in an incognito window so it wasn't logged in, using my email. This time it sent an email with a ticket number: 21946142
