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Forum Discussion
Wrong charges - how can I contact support?
I have been contacting Dropbox for 6 months. Nobody gets back to me. Our charges are wrong. Next step is to dispute the charges.
Terrible customer service
CMcQ wrote:
No direct contact information anywhere on this site ...
The support options you see on the Support page will vary based on the plan you have. Take a look at your Plan page. If it says Basic, then the account you're signed in to is not currently on a paid subscription, which would explain why you don't see options to contact Support.
If that's the case, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- Rich
Super User II
Bruno19681 wrote:
I have been contacting Dropbox for 6 months. Nobody gets back to me. Our charges are wrong. Next step is to dispute the charges.
Terrible customer service
How are you contacting them? You can't just email them. You need to open a ticket through the Support page. If you've already done so, reply here with your ticket number. If you haven't opened a ticket, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hi Rich,
It does not allow me to contact them. That option does not exist. It always send me to community.
I left a voicemails in sales and sent emails. NADA.
All over google and the Best Business Bureau are these complaints. Very disappointed that nobody responds
- Nancy
Dropbox Staff
Hey Bruno19681, I’m sorry to hear about your overall experience.
Can you send me a screenshot of what you see when visiting our Support page?
Also, can you please provide a few more details on your issue and the charges you keep receiving, so that I can have a look for you?
Received confirmation email yesterday that my 'Professional' plan was now cancelled, then see that the full plan amount for another full year from stored credit card - totally unacceptable. No direct contact information anywhere on this site and Chatbot inadequate. Not great customer service - have now emailed support@dropbox.com in hope of some action, immediate refund & guarantee this will not happen again. Need Dropbox to reinstall some confidence and make contact with me. Hopefully... CMcQ
- Rich
CMcQ wrote:
No direct contact information anywhere on this site ...
The support options you see on the Support page will vary based on the plan you have. Take a look at your Plan page. If it says Basic, then the account you're signed in to is not currently on a paid subscription, which would explain why you don't see options to contact Support.
If that's the case, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
