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Forum Discussion
Support for rogue billing charges
Hello, I have charges on my credit card from dropbox, but do not have an active account with a paid plan. Since I do not have a paid plan I cannot get support in any way. I tried using the "Billing...
I followed those instructions in an incognito window so it wasn't logged in, using my email. This time it sent an email with a ticket number: 21946142
Hannah
Dropbox Staff
Dropbox StaffThanks for the ticket number, blac0177!
I was able to locate the communication and I can see that one of our agents has already contacted you.
If you need anything else, please let us know.
I have a basic plan that says it is FREE yet I am being billed monthly! How do you reach an actual person to STOP this?
I am not new... though signing in provoked that notice from your company.
I have been billed monthly for the BASIC plan, which is free, and there is NO billing information on my account . YET SOMEONE is taking $$ every month. HOW TO STOP THIS???
Hi Hannah,
Hoping you can help me with a billing issue. I submitted a help request on 7/21/22. I'd be happy to share a screenshot of the request I submitted.
The dropbox account was tied to my personal credit card for a company I worked for. I cancelled my upgraded plan in April of 2022 because I resigned that same month. I was charged $122.79 on 7/21 even though I cancelled in the account.
I never received a refund and I do not want to be charged again this year. Can you help me get answers to this?
- Mark
Super User II
aimeecorona wrote:
Hi Hannah,
Hoping you can help me with a billing issue. I submitted a help request on 7/21/22. I'd be happy to share a screenshot of the request I submitted.
The dropbox account was tied to my personal credit card for a company I worked for. I cancelled my upgraded plan in April of 2022 because I resigned that same month. I was charged $122.79 on 7/21 even though I cancelled in the account.
I never received a refund and I do not want to be charged again this year. Can you help me get answers to this?
You need to forward the cancellation notice to Dropbox via the Support pages - or add it to the tickets you already have at www.dropbox.com/support. Note that closing a Dropbox account does not cancel billing - these are two separate things.
