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Support for rogue billing charges
Hello, I have charges on my credit card from dropbox, but do not have an active account with a paid plan. Since I do not have a paid plan I cannot get support in any way. I tried using the "Billing...
I already spoke to Apple and they said that because it is a 'subscription' it needs to be refunded by Dropbox, not them.
You at Dropbox will be able to see that none of the storage that was presumably available through this erroneous Dropbox Plus subscription has been used.
Also - why could I not log back in to this forum using the same name as before?
When I type in my username I keep getting the message 'That username is already taken.'
I know that shouting at the computer, 'Yes, it is taken, by me - let me in!' won't help - can you tell me what would?
Thanks.
ArchiJo/ArchiJo1
Rich
Super User II
Super User II
ArchiJo1 wrote:
When I type in my username I keep getting the message 'That username is already taken.'
You likely weren't trying to sign in. You were creating a new account and the system wouldn't let you because the name you entered is already taken. Make sure you're using the correct form to sign in.
How do I find the correct form?
If I click on the link on the alert emails from this forum it takes me to the same place as if i click 'community' from within my Dropbox account - either way i can't get in!
- Megan
Dropbox Staff
Hi ArchiJo1, I am afraid that since the subscription didn't start from our end directly, then Apple is the one in charge for it, and they would be the only ones authorized to proceed with the refund.
I will go back to Apple and tell them what you have said, but I very much doubt they will change their tune, so I am left out of pocket by £359.60 for a service I did not sign up for and did not use. Could you at least look into my account and confirm that it has not been used? If you cannot do this, can you tell me who can?
