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Forum Discussion
Support for rogue billing charges
Hello, I have charges on my credit card from dropbox, but do not have an active account with a paid plan. Since I do not have a paid plan I cannot get support in any way. I tried using the "Billing...
Walter
Dropbox Staff
Dropbox StaffHi Martin42, sorry to hear you're having issues with this.
Since you've identified the email address that's associated with the charge in question, you can try logging into that account and cancelling your subscription from there.
If you don't have access to that email address though, you can contact our support team through this form.
Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant infromation along with an email address we can reach you at.
Once you get a ticket number for your support interaction, you can share it with us here so that we can look it up in our system.
