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Forum Discussion

blac0177's avatar
blac0177
Explorer | Level 4
2 years ago

Support for rogue billing charges

Hello, I have charges on my credit card from dropbox, but do not have an active account with a paid plan.  Since I do not have a paid plan I cannot get support in any way.  I tried using the "Billing...
Billing
Payments
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the ticket number, blac0177!

     

    I was able to locate the communication and I can see that one of our agents has already contacted you.

     

    If you need anything else, please let us know.

Tom Hallowes's avatar
Tom Hallowes
New member | Level 2

I have a basic  / free dropbox account. I received a bill today from dropbox for my company. I have no idea how this came about and need a refund. Please respond ASAP as your website gives no possibility to speak to a human being.

Thank you,

Tom

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Tom Hallowes, could you clarify if this is a receipt for a Dropbox subscription, or if you received an email about an invoice?

 

This will help me to assist further!

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