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Forum Discussion

blac0177's avatar
blac0177
Explorer | Level 4
2 years ago

Support for rogue billing charges

Hello, I have charges on my credit card from dropbox, but do not have an active account with a paid plan.  Since I do not have a paid plan I cannot get support in any way.  I tried using the "Billing...
Billing
Payments
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the ticket number, blac0177!

     

    I was able to locate the communication and I can see that one of our agents has already contacted you.

     

    If you need anything else, please let us know.

ArchiJo's avatar
ArchiJo
New member | Level 2

This is just like what happened to me!

I have just realised that I have been charged £8.99 each month on my credit card - it shows up as Apple.com/bill - we don't have any Apple devices or subscriptions - I spoke to Apple and they confirmed (eventually) that it is for a Dropbox subscription. I only have Basic Dropbox, as does my husband and my son, so cannot see any reason for this charge. I was (eventually) able to stop future charges (hopefully). 

However £8.99 has been charged to my credit card every month since October 2019, and (while there is clearly a lesson in there for me to check my credit card bills more carefully) we clearly have not used this subscription, so now I want to find out how to get a refund. 

I would really appreciate any help on how to speak to an actual person at Dropbox. 

Thanks!

 

KAYEMARIE's avatar
KAYEMARIE
New member | Level 2
2 years ago

YES, ArchiJo,

How did you get this stopped?  I too have-not noticed the billing for years.. .my bad for not being Detailed.  

It is impossible to connect with a real person from this site! SO FRUSTRATING.  

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    HI KAYEMARIE, did you try the steps provided by Rich to contact the billing team for them to investigate this matter in more detail?

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