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Forum Discussion

blac0177's avatar
blac0177
Explorer | Level 4
2 years ago

Support for rogue billing charges

Hello, I have charges on my credit card from dropbox, but do not have an active account with a paid plan.  Since I do not have a paid plan I cannot get support in any way.  I tried using the "Billing...
Billing
Payments
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the ticket number, blac0177!

     

    I was able to locate the communication and I can see that one of our agents has already contacted you.

     

    If you need anything else, please let us know.

elbamarie2004's avatar
elbamarie2004
New member | Level 2
2 years ago

I do not have a pay membership and I was charged in my credit card. The plan I have is a free one. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey elbamarie2004, thanks for chiming in.

     

    Is this a credit card payment? 

     

    If so, can you look it up here, to see which account it's for and if you have access to that account?

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