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Forum Discussion

blac0177's avatar
blac0177
Explorer | Level 4
2 years ago

Support for rogue billing charges

Hello, I have charges on my credit card from dropbox, but do not have an active account with a paid plan.  Since I do not have a paid plan I cannot get support in any way.  I tried using the "Billing...
Billing
Payments
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the ticket number, blac0177!

     

    I was able to locate the communication and I can see that one of our agents has already contacted you.

     

    If you need anything else, please let us know.

ArchiJo's avatar
ArchiJo
New member | Level 2

This is just like what happened to me!

I have just realised that I have been charged £8.99 each month on my credit card - it shows up as Apple.com/bill - we don't have any Apple devices or subscriptions - I spoke to Apple and they confirmed (eventually) that it is for a Dropbox subscription. I only have Basic Dropbox, as does my husband and my son, so cannot see any reason for this charge. I was (eventually) able to stop future charges (hopefully). 

However £8.99 has been charged to my credit card every month since October 2019, and (while there is clearly a lesson in there for me to check my credit card bills more carefully) we clearly have not used this subscription, so now I want to find out how to get a refund. 

I would really appreciate any help on how to speak to an actual person at Dropbox. 

Thanks!

 

Laura52's avatar
Laura52
New member | Level 2
10 months ago

Same here, frustration at an all time high.  And cannot get anywhere online.  And no I do not want to chat with your BOT!!!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey Laura52, sorry to hear about this.

     

    If you'd like to reach out to our support team about a billing issue, please open a private browsing/incognito window and go to the following page:

     

    https://www.dropbox.com/support/billing-issues 

     

    Do send us your ticket number, once you have it, so we can look it up on our end too.

     

    I hope this helps.

    • Simina1's avatar
      Simina1
      Helpful | Level 6
      10 months ago

      none of these messages help at all. What percentage of dropbox's revenue comes from people who are unable to cancel their accounts/

    • Simina1's avatar
      Simina1
      Helpful | Level 6
      10 months ago

      I keep getting emails asking me to log in to follow up on ticket, but the links are irrelevant and dropbox is no help at all! What a scam.

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