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blac0177's avatar
blac0177
Explorer | Level 4
2 years ago
Solved

Support for rogue billing charges

Hello, I have charges on my credit card from dropbox, but do not have an active account with a paid plan.  Since I do not have a paid plan I cannot get support in any way.  I tried using the "Billing...
Billing
Payments
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the ticket number, blac0177!

     

    I was able to locate the communication and I can see that one of our agents has already contacted you.

     

    If you need anything else, please let us know.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Laura52, sorry to hear about this.

 

If you'd like to reach out to our support team about a billing issue, please open a private browsing/incognito window and go to the following page:

 

https://www.dropbox.com/support/billing-issues 

 

Do send us your ticket number, once you have it, so we can look it up on our end too.

 

I hope this helps.

Simina1's avatar
Simina1
Helpful | Level 6
2 years ago

none of these messages help at all. What percentage of dropbox's revenue comes from people who are unable to cancel their accounts/

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