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Forum Discussion

Kelli 's avatar
Kelli
New member | Level 1
6 days ago

Trying to open my invoice - getting an error and it says I'm on a Basic account

I was billed for the cheapest version of dropbox but when I try to open the invoice it sends me to an error page. I am not being helped by any support because my drop box "status" shows that I am not...
Billing
Payments
  • Kelli 's avatar
    Kelli
    5 days ago

    I was able to get in contact with customer support through email It was a glitch in their systems but thank  you for your assistance!

Mark's avatar
Mark
Icon for Super User II rankSuper User II
6 days ago
Kelli wrote:

but when I try to open the invoice it sends me to an error page

What exactly is the error?

And often that sometimes happens if you are logged in to the wrong account to check it. Use the credit card lookup tool to work out what account you upgraded and then log on to that account and try and open invoice. 

https://help.dropbox.com/billing/find-credit-card-charge 

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