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AlisonG's avatar
AlisonG
New member | Level 1
2 months ago

Unable to cancel my Dropbox Essentials plan

I am unable to cancel my Essentials Plan. I have deleted all my Dropbox files and still can't cancel my plan.  There is no customer support and my plan is due to renew on Sunday 19th Jan.  What can I do?  Poor service Dropbox.

cancellations
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey AlisonG - sorry to hear you're having issues with this.

    Can you clarify if you're getting a particular error when following these steps? 

    Thanks!

    • AlisonG's avatar
      AlisonG
      New member | Level 1
      2 months ago

      When I select the cancel plan button absolutely nothing happens, and I’ve tried it on my laptop and mobile. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey AlisonG, thanks for the update here.

        If you've tried it on different devices and are still having trouble, since you're on the Essentials plan, did you try reaching out to our support team for assistance?

        You can do so from this page.

        Let us know how it goes!

  • AlisonG's avatar
    AlisonG
    New member | Level 1
    2 months ago

    I have tried on my laptop & mobile and tried to contact the support team, by raising a ticket. I have 24 hours to get this issue resolved. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Can you please send us the ticket number, so we can take a look, Alison?

  • AlisonG's avatar
    AlisonG
    New member | Level 1
    2 months ago

    I have now spent 2 days trying to cancel my subscription to Dropbox and still am unable to do so. I have cleared out all my Dropbox files, and have tried to contact Dropbox numerous ways and no has been able to assist or tell me why I can’t cancel my plan. If I get charged tomorrow, I will demand a refund and you need to seriously look at your lack of customer service.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey AlisonG, let me also jump in here. 

      I was able to locate your ticket number, and also left an internal note in there for the agent to see. 

      Thank you for your patience, and for hanging tight. The agent will be with you as soon as possible and proceed with your request. Thanks!

      • AlisonG's avatar
        AlisonG
        New member | Level 1
        2 months ago

        I have heard nothing today from any of the Dropbox agents. Please cancel my plan. 

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