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Yevhen6581's avatar
Yevhen6581
Explorer | Level 3
2 years ago

Ukraine support program

Dear Drobox team. On August 29 I received email from you that said the following: Congratulations Eugene! We were unable to process your payment when we tried to extend your subscription. How...
Plans
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Yevhen6581, thanks for bringing this to our attention.

 

Just for clarification, did you receive your upgrade on your account, or did it remain as a Basic plan?

 

This will help me to assist further!

  • Yevhen6581's avatar
    Yevhen6581
    Explorer | Level 3
    2 years ago

    Hi Jay, thans for reaching out.

    I used Dropbox Plus plan (and paid for it monthly) before I got a support email from Dropbox team where you proposed free 6 months.

    And today I was downgraded to Basic

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Yevhen6581! Can you please log a ticket with our support team via this page, and send me your ticket number after that?

      • Yevhen6581's avatar
        Yevhen6581
        Explorer | Level 3
        2 years ago

        Hi Nancy, unfortunately I can't do this since I'm on a basic plan.

        The only way to contact support is this tread. 

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