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Yevhen6581's avatar
Yevhen6581
Explorer | Level 3
2 years ago

Ukraine support program

Dear Drobox team. On August 29 I received email from you that said the following: Congratulations Eugene! We were unable to process your payment when we tried to extend your subscription. How...
Plans
Yevhen6581's avatar
Yevhen6581
Explorer | Level 3
2 years ago

Hi Jay, thans for reaching out.

I used Dropbox Plus plan (and paid for it monthly) before I got a support email from Dropbox team where you proposed free 6 months.

And today I was downgraded to Basic

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Yevhen6581! Can you please log a ticket with our support team via this page, and send me your ticket number after that?

  • Yevhen6581's avatar
    Yevhen6581
    Explorer | Level 3
    2 years ago

    Hi Nancy, unfortunately I can't do this since I'm on a basic plan.

    The only way to contact support is this tread. 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Yevhen6581, could you try this form instead to reach out to our support team about this directly?

       

      Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.

       

      Once you do that and get a ticket from our system, you can share your ticket ID with us so that we can look it up in our system too, if needed. 

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