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Forum Discussion
Ukraine support program
Dear Drobox team.
On August 29 I received email from you that said the following:
Congratulations Eugene! We were unable to process your payment when we tried to extend your subscription. How...
Hi Jay, thans for reaching out.
I used Dropbox Plus plan (and paid for it monthly) before I got a support email from Dropbox team where you proposed free 6 months.
And today I was downgraded to Basic
Nancy
Dropbox Staff
Dropbox StaffHi Yevhen6581! Can you please log a ticket with our support team via this page, and send me your ticket number after that?
Hi Nancy, unfortunately I can't do this since I'm on a basic plan.
The only way to contact support is this tread.
- Walter
Hey Yevhen6581, could you try this form instead to reach out to our support team about this directly?
Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.
Once you do that and get a ticket from our system, you can share your ticket ID with us so that we can look it up in our system too, if needed.
Hi Walter, please check this:
Ticket #22725156: DB: Billing, payments, and subscription changes
Hope it helps
Thanks
