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stgray's avatar
stgray
New member | Level 2
2 years ago

Unauthorized Charge

Hello,   I have an unauthorized charge from Dropbox, and I need to identify if it is an actual charge or a fraudulent charge. Here is the charge on my credit card statement:   "Credit Card DROPBO...
Payments
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey stgray, sorry to hear about this.

 

Can you please clarify if you've tried our self served look up tool to identify the email address that's associated with this charge?

 

Let me know what you find and we'll take it from there, Sam. 

  • stgray's avatar
    stgray
    New member | Level 2
    2 years ago

    Hi Walter,

     

    Thank you for your help. There is no transaction ID on the charge. I have no idea what this charge is if it's not from Dropbox, and I'm not sure why it says Dropbox.

     

    Thank you,

    Sam

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Sam; Happy New Year!

       

      From what you sent above, it sounds like you’ve been billed for a Dropbox Sign plan, and not a Dropbox subscription. 

       

      If you haven’t done so already, can you please open a ticket with our support team via this link, and then, send me the ticket number you’re going to receive?

      • sairasaleem053's avatar
        sairasaleem053
        New member | Level 2
        2 years ago

        can you help me too. i have the same issue. here is my ticket id Ticket 22367274

         

         

  • Nobodybob's avatar
    Nobodybob
    New member | Level 2
    2 years ago

    I also have a charge coming off my card for 2 months now of $20.00 And the same address https www.HELL  Ca94158  14157660273

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Nobodybob. If you haven't done so already, please log a ticket with our support team via this page. They'll be able to check this further. 

       

      Just don't forget to provide us with your ticket number here, as well. 

       

      Thanks!

      • Yxzzhx's avatar
        Yxzzhx
        New member | Level 2
        2 years ago

        I am having the same issue. 

        Here is my ticket number Ticket 22693809

        Thanks

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