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surajramnani's avatar
surajramnani
New member | Level 2
4 years ago

Unauthorized charge to our PayPal account

Hello Dropbox team,

 

We've noticed an unknown charge on our PayPal as we've not made any purchase to your subscription.

 

Can someone please get back to me as your email says you support only paying customers.

 

What if we aren't paying and the charge is deducted, how will we know the login to our account?

 

Please can someone email me?

 

Thanks,

Suraj

Billing
Payments
Plans
upgrades
  • Rich's avatar
    Rich
    4 years ago
    surajramnani wrote:

    We've noticed an unknown charge on our PayPal as we've not made any purchase to your subscription.

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

     

    Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your payment information, then someone else likely has and you should be contacting PayPal to file a fraud claim.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 years ago
    surajramnani wrote:

    We've noticed an unknown charge on our PayPal as we've not made any purchase to your subscription.

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

     

    Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your payment information, then someone else likely has and you should be contacting PayPal to file a fraud claim.

    • surajramnani's avatar
      surajramnani
      New member | Level 2
      4 years ago

      Thank you for your help, please feel free to close this thread as I'm already in conversation with someone from your support

  • protrading104's avatar
    protrading104
    Explorer | Level 3
    3 years ago

    Hello,

     

    There was a fraudulent charge on my paypal account.
    I am not a client of a Dropbox.
    I have already contacted to Support service two days ago. But I have not yet received an answer.

     

    I did not do this transaction
    Paypal Transaction ID 8AD85745VJ154243T
    Purchase amount 119,88 $


    I want DROPBOX to contact me - directly to get things resolved

    Thanks
    Viktor

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 years ago

      Dropbox support does not work on weekends protrading104 so they wont be able to help until next week.

       

      However, you need to be contacting PayPal as its THEM who need to assist - in securing etc. your account and stopping future fraud. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi protrading104, happy Monday! 

       

      Would it be okay for me to reach out via email, in order for us to have a closer look into this? 

       

      Let me know!

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