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Forum Discussion
Unauthorized Charge
Hello, I have an unauthorized charge from Dropbox, and I need to identify if it is an actual charge or a fraudulent charge. Here is the charge on my credit card statement: "Credit Card DROPBO...
To whom it may concern,
I have been with Dropbox for quite a few years for my music and videos. I did this so I could share my big files with others if I couldn't share them through AOL email. I don't remember ever being charged for anything with you guys because this is supposed to be a FREE service!
However this month I was charged on May 1st 2 charges. One was for a debit card purchase of $11.99 and another for a so-called service assessment fee for 36 cent, 36 cents, REALLY?
I don't know who or how someone got a hold of my debit card info but I called my bank and disputed the charge and I had to close the card up because it has been compromised by someone who works at Dropbox, evidently, thanks a lot!
All I want to do is get into my FREE account and take my files off of your service and close my account!
By the way, this is being investigated by my bank!
- Rich
Super User II
Songwriterdude wrote:
However this month I was charged on May 1st 2 charges. One was for a debit card purchase of $11.99 and another for a so-called service assessment fee for 36 cent, 36 cents, REALLY?You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I don't know who or how someone got a hold of my debit card info but I called my bank and disputed the charge and I had to close the card up because it has been compromised by someone who works at Dropbox, evidently, thanks a lot!It wasn't Dropbox that compromised your card. How would that be possible if you never gave them your billing information? Dropbox cannot charge you if they don't have your billing information. If you've been charged and you didn't give them your billing information, then someone else has and contacting your back was the correct action.
All I want to do is get into my FREE account and take my files off of your service and close my account!Are you unable to sign in to your account? Even if your free account was upgraded, you should still be able to sign in to it unless the information on the account (email/password) changed and you don't know it.
