You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Roxy3's avatar
Roxy3
New member | Level 2
2 months ago

Unauthorized Direct Debit charges from Dropbox! Help please!

Hello, I need your support, please, as I'm very disappointed with Dropbox! I've been charged every month since March via direct debit, and I never authorized these transactions. I’ve logged into my a...
Billing
cancellations
Payments
Roxy3's avatar
Roxy3
New member | Level 2

Hi,

Thanks for this! I’ve tried everything suggested, but I was hoping to contact Dropbox directly through email instead of going through the website. Is there an email I can use to reach them directly?

Thanks again!
Roxy

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey Roxy, thanks for the fast reply!

 

If you follow the steps I provided above, you should be able to contact our Support team. There's not a specific email address we give out, but that way you can open a communication with our Team.

 

Have you tried it by any chance? 

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