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Danabccrrfoxvalley's avatar
Danabccrrfoxvalley
Explorer | Level 4
4 years ago

Unknown credit card charge on basic free account

I received a charge on our credit card for $81 and all it says on the description is "DropBoxIncCodCordspro San Francisco CA". I have a free basic account. I would like to know where this is coming f...
Billing
Payments
  • Hannah's avatar
    Hannah
    4 years ago
    Thanks for the update and I hope you had a great weekend!

    Can I reach out to you via email on the address you have here on the Community, so we can look at this more closely?

    Let me know!
Nick O's avatar
Nick O
Explorer | Level 3
2 years ago

I'm being charged €19.99 a month for Dropbox even though I only have a Basic Account, and I can't get help!

My transaction id is TEN digits long, not twelve, so that prompt does not help me. I can't get anywhere because I'm stuck talking to bots and going in circles. Please can somebody help me?

I have two Dropbox accounts that I'm aware of. Both are Basic. I would be happy to completely delete them.

 

I cannot contact support directly because I'm on a Basic plan.

Thank you for your help,

Nick.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Nick O, thanks for joining our Community.

     

    I'll be happy to look into this for you; can I send you an email to the address linked to your Community profile here?

    • Nick O's avatar
      Nick O
      Explorer | Level 3
      2 years ago

      Hi Hannah, yes absolutely do, please, thank you.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Nick O! I just logged a ticket for you. 

         

        When you get the chance, please reply back to me, and we’ll have a closer look.

         

        Cheers.

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