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npp26's avatar
npp26
Helpful | Level 5
6 months ago

Unrecognized charges & how to cancel these?

I need help. Someone managed to get my credit card info and is using it to pay for their dropbox account. I physically cannot find a single way to cancel it and have now been paying it for four month...
Billing
cancellations
Payments
  • Megan's avatar
    Megan
    6 months ago

    Hey there, npp26, sorry to hear about that! 

     

    I was able to locate your ticket number reference, and handled your case. Take a look, and let me know if you need anything else. 

     

    Thanks! 

Bre14444's avatar
Bre14444
New member | Level 2
This has happened to me through PayPal. I need to dispute these charges. Should I do it through my bank or PayPal? Also, I refuse to pay $200 for something I will not and have not used or signed up for. Why is it so hard to find someone to help? Is all this a scam that dropbox does to take your money?
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hi Bre14444, let's jump right into this!

 

Have you tried to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more! 

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