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Forum Discussion
Update billing info
Every instruction page tells me to go to my account page, click on settings, then click on billing, in order to update my credit card information. However, there is no "billing" button on my settings...
Had to drop my Venmo as payment method due to Venmo screwing me out of putting money in to cover my subscription to Dropbox and freezing my account and my teens accounts. Now that I don't have that payment method, I need to add another payment method. Nothing is letting me do so. Guess I have to wait till I can talk to someone on Monday to help me do that? Because there nothing and no way anywhere that I can do that!!
Hannah
Dropbox Staff
Dropbox StaffHey Mrbtailor , sorry to hear about this.
If your payment are made through Google Play, like Mark mentioned, you'll indeed need to cancel that subscription first, allow the account to get downgraded and then re-upgrade with the method you prefer.
If you cannot find the Dropbox subscription in your Google Play Store subscriptions, is it possible that you originally used a different device to make the upgrade?
- Thank you Hannah. Well, I've tried that and don't see what it's trying to do. It's like it doesn't disappear. I don't know what is going on. And just to be clear, this device that I'm using right now, is the same one I use for everything!! Even my Dropbox. When I purchased my Dropbox, I spent for the upgrade as I was filling out to set my Dropbox up. So I never bought the lesser, I got the premium right out the gate
Mrbtailor- Nancy
Hi from me too, Mrbtailor . Besides the Google Play account that you’re currently checking, is it possible you have another one, as well? I’m asking because, if you’ve upgraded through Google Play indeed, your subscription should show there for you to cancel.
What do you see when you go to your Plan tab?
- I see my subscription and to manage it in my Google Play where It DOESN'T exist lol!! And no, I do NOT have another account. Just under the one email. Been talking to support on Twitter (X) as well. We are getting no where. I've tried everything!! And I mean everything. From logging out to logging back in to change plans, to going to my my Dropbox account and hitting the upgrade button where it the proceeds to tell me that my plan and subscription is handled EXTERNALLY!!! Yeah, strange right?? Since it's telling me to go and where to manage to place where it DOESN'T exist!! I need that content and pics that are in there badly!! Looks like I'll never get to it.
- And how do you allow something to be downgraded? Isn't that something you choose? Like I said, I've tried it all, and I wind up right back to where I was.
