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Forum Discussion
Where is the account I'm paying for?
Hi! I'm being charged 11.99 for months for the account I haven't been able to locate. Payment receipts come in through PayPal. When I log in to Dropbox with both emails that I use, Dropbox says I onl...
Hi Hannah,
Thnx, I figured it out another way.
Unfortunately, the receipt that is sent by PayPal doesn't include the 12-digit code, nor it is included in the payment data in the csv exported from PayPal.
The link you have provided is great and would solve my issue sooner or later; there was a possibility of further assistance in case the reference number is missing.
Many thanks and have a good day.
Hello, I've been getting billed for my Premium account, yet continue to have no access to it. Payments have come out the last two months, and I'm tired of trying to deal with Dropbox thru a bot. I keep getting emails to "upgrade" into a paid sub (which I already have) and my account is showing over 200% usage at this point. Anyone have any ideas on how to resolve this?
- Rich
Super User II
TLC1138 wrote:
I've been getting billed for my Premium account, yet continue to have no access to it.You likely have two accounts, and probably created a new account instead of upgrading your existing account. Use the credit card charge lookup tool to identify the account you're paying for.
Failing that, you would need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- Thank you for the reply, I appreciate your time. It's the same account as it auto- renewed, but I'll give your suggestion a go and contact them whilst logged out.
- Hannah
Dropbox Staff
Sorry to jump in here, TLC1138, but if you're getting messages to upgrade and that you're out of space, while you're paying for a subscription, it does sound like you might have two accounts.
I would definitely suggest trying Rich's suggestion about looking up the payment, but if you did reach out to our support team, please give us the ticket number for the communication, so we can check it out as well.
