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OsborneBox's avatar
OsborneBox
New member | Level 2
4 years ago

Where is the account I'm paying for?

Hi! I'm being charged 11.99 for months for the account I haven't been able to locate. Payment receipts come in through PayPal. When I log in to Dropbox with both emails that I use, Dropbox says I onl...
Billing
Multiple Accounts
Payments
  • OsborneBox's avatar
    OsborneBox
    4 years ago

    Hi Hannah,

    Thnx, I figured it out another way.

    Unfortunately, the receipt that is sent by PayPal doesn't include the 12-digit code, nor it is included in the payment data in the csv exported from PayPal.

    The link you have provided is great and would solve my issue sooner or later; there was a possibility of further assistance in case the reference number is missing.

    Many thanks and have a good day.

     

Rich's avatar
Rich
Icon for Super User II rankSuper User II
Georgec01 wrote:
How can I find my account if I have no transaction id and I don't know what email I used ? I only can provide my card data

Contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

BruceScott's avatar
BruceScott
Explorer | Level 3
2 years ago

Ok, thanks for the link.

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