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Forum Discussion

SandyRo's avatar
SandyRo
Explorer | Level 4
4 months ago

Why am I being charged by Dropbox, when I don't have a paid plan?

Hi Today I found something strange on my creditcard. Dropbox db.tt cchelp was the notice and they tool money from my creditcard. But I don‘t have an account which must be payed.
Billing
Payments
SandyRo's avatar
SandyRo
Explorer | Level 4
Hi

Thanks for your answer, but it did not help.
There is no 12 digit number.

Made a reclamation to my credit card.
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Alright, thanks @SandyRo! If you see nothing related to iTunes/Google Play either, we can go ahead and log a ticket for you. 

 

Is it OK to contact you to the email address you see here?

  • SandyRo's avatar
    SandyRo
    Explorer | Level 4
    4 months ago
    Yes, that mail adress is correct
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hey @SandyRo, before we send you an email, you mentioned that you have contacted your bank about this; was the issue resolved on their end?

      • SandyRo's avatar
        SandyRo
        Explorer | Level 4
        4 months ago
        They locked my credit card and thats all.
        Still waiting if i will get my money back.

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