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Forum Discussion
Why is Dropbox charging me, if I only have a free Basic account?
Good morning,
I would like to have an email address to write to Dropbox.
In my personal account, I see I have only 2 GO.
But Dropbox charged me 179,23$ every year. So I have paid this amount the last 3 years.
So, where can I complant to Dropbox and ask them the pay me back (the last 3 years)?
Thank you to help me
- Mark
Super User II
Hi Karen591
Dropbox can only charge your account if you've given them the info. If you HAVENT then you need to contact your card company. More than likely you have actually got 2 accounts and as such logged in to the wrong one.
Use https://help.dropbox.com/billing/find-credit-card-charge to find which account you are paying for and then log on to that and contact Dropbox from it.
