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Forum Discussion
Accidentally Merged my personal Drop Box with Business Account
I had a personal dropbox that I accidentally merge with a business account by using the same email. How can I get my personal dropbox back with the email and content that is now associated with business dropbox login.
A business account shares with a non-business accounts = merging.
They didn't share with you. They invited you to join their business account. If they had sent you a regular shared folder invitation, your account would not have been merged into the business.
And how to get help?
Have the team admin for the business account contact Support and request that your account be restored. They will have access to phone support. Also, refer to the bottom of this help article.
and you don't even get a notification on whether the ticket is received.
If you opened a ticket, you can track it at the link below. Also, refer to the bottom of this help article.
Everyone understands that they 'chose' this - the complaint is that it's far too easy to make a near-catastrophic mistake. Like others here, I've just handed over my entire 100GB Dropbox history to a bunch of people I hardly know. Every confidential file from all previous clients, now controlled by a new client. With one erroneous click.
We make mistakes - we should be able to resolve them quickly.
I cannot disconnect my personal account fromaclients team folder I acidently joined, how can you allow this to happen??? so many posts with the same thing. I have private folders with lots of other clients in my personal dropbox the admin can now look through!
Unbelivable you can make this so easy, the invite is confusing it says join with your existing account or create a new one, why would I want a new account? I presumed the admin sent me a shared folder like all the others I share with.
I now have to ask this new client to delete me so I can get my account back..this is very bad design. Fortunatly the new client seems nice I hope she can delete my mebership and my account returns to what it was.
- Jane
Dropbox Staff
Hey
I understand that this may be frustrating to you, I'm here to follow-up on your request though!This just happened to me to and it is beyond unacceptable. I have been paying my $9.99 a month for years and I do this not because there are no other alternatives but because I feel safe with the dropbox system. I no longer feel safe. I will definately move my business to another service now.
