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Forum Discussion
DamienFA
10 months agoExplorer | Level 4
Account ownership transfer
Hi community, I need your help as Dropbox support completely stopped answering me: I work for an association which has a Dropbox account with paid subscription. The account has been set up by a f...
maher1982
10 months agoSuper User
I am not sure but while you've mentioned that Dropbox support has not been responsive, it's essential to continue trying to reach them & submit a support ticket. As you mentioned, you can prove ownership through the credit card used for subscription payments that can confirm your association's ownership.
- DamienFA10 months agoExplorer | Level 4
Thanks my friend, is there any email address I can write to or any website for me to submit another ticket?
- maher198210 months agoSuper User
Visit the official Dropbox Support page at https://www.dropbox.com/support.
However, please note that it's uncertain whether they will accept your credit card proof and provide assistance in your specific situation. Nevertheless, it's worth giving it a try.
- maher198210 months agoSuper User
But can't you simply contact the former employee and request him/her to change the email associated with the Dropbox account from his personal email to the official association email?
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