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Madmaniakid's avatar
Madmaniakid
Explorer | Level 4
6 months ago

Branding not working or showing

Hello all,    So I upgraded my plan to the business plan, I have tried to use the branding option so the videos I share to customers will show my business logo and background image. I have uploade...
Account Settings
dropbox business
DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
6 months ago

Hi Madmaniakid ,

 

Thanks for reaching out to us.

 

Are you using the branding exclusively for videos ? Are you able to visualize it in presentations, documents or image files? 

 

Can you please check this and get back to us? 

  • dreambox3323's avatar
    dreambox3323
    New member | Level 1
    4 days ago

    I notice this still hasn't been fixed. Once uploading logo and a background, it seems it can never be changed! Why would I pay to upgrade for a service like this?

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      4 days ago

      Are you on a paid plan or a trial?

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