You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Madmaniakid's avatar
Madmaniakid
Explorer | Level 4
2 months ago

Branding not working or showing

Hello all,    So I upgraded my plan to the business plan, I have tried to use the branding option so the videos I share to customers will show my business logo and background image. I have uploade...
Account Settings
dropbox business
DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
2 months ago

Hi Madmaniakid ,

 

Thanks for reaching out to us.

 

Are you using the branding exclusively for videos ? Are you able to visualize it in presentations, documents or image files? 

 

Can you please check this and get back to us? 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!