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Forum Discussion

Andrew1983's avatar
Andrew1983
New member | Level 2
5 years ago

Can I reset my password without access to the email as I forgot it?

i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
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heather822's avatar
heather822
New member | Level 2

I had an old drop box account with an email that is no longer active. I have tried logging in but it doesn't accept my old password and I can't send a reset my password email because I can't access the email. Is there a way to access the files?

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
4 years ago

Hey heather822, thanks for posting.

 

Since you have a similar issue to the OP here, please check out Walter's post above for some more info.

 

I'll be just a post away if you have any questions!

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