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Forum Discussion

Andrew1983's avatar
Andrew1983
New member | Level 2
5 years ago

Can I reset my password without access to the email as I forgot it?

i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
Account Settings
FAQ
Security
sudhirmenon's avatar
sudhirmenon
New member | Level 2
I dont have access to my email address and i also forgot my password - which means i cant reset password because emaill access is not there and i cant change email address because password is required. So i checked for answers and I got the following information from your website:
If you can’t sign in, click I can’t recover my account using this page. Click Yes. Click Send notifications. Notifications will be sent to all the devices you're signed into.
However, the option of click yes and click on notifications does not exist when i click on cant recover my account using this page.
Any suggestions? It would be very helpful if they simpy sent an OTP (one time password) on the mobile device to which i am connected....
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
4 years ago

Hi there sudhirmenon and Baci92, thanks for checking in with us. 

I moved your posts here, where other users have expressed a similar issue. 

Have a look at what is mentioned, and let us know if you have any questions or trouble along the way. 

Cheers!

  • Baci92's avatar
    Baci92
    New member | Level 2
    4 years ago

    Hi,

    i´ve got a question. Does anybody know, how to reset the own passwort?

    My problem is, that i cant login in my old Mail and the phone number which is connected

    with my accout is not up to date. I´ve got a new number. It sounds a little bit tricky.

    Does anybody know, how to get the pw to login?

    I need some help. There are some pictueres which are very important to me. Old memories you know.

     

    Thanks a lot.

     

     

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