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Forum Discussion

Andrew1983's avatar
Andrew1983
New member | Level 2
5 years ago

Can I reset my password without access to the email as I forgot it?

i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
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Mark's avatar
Mark
Icon for Super User II rankSuper User II

Are you still able to receive emails to the old address? If not I'm afraid you cannot recover it

ChriGenoa's avatar
ChriGenoa
New member | Level 2
4 years ago

Yes, I get all the emails sent to the old address, but not the dropbox password reset email. I also had the technicians of the company where I work check that they have not been blocked by the spam filter. They told me there are no dropbox emails. How can I have the password reset in any other way?

 

Thanks

  • ChriGenoa's avatar
    ChriGenoa
    New member | Level 2
    4 years ago

    can you help me please?

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      4 years ago

      You are going to need to log a ticket at www.dropbox.com/support and ask for assistance I'm afraid.

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