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Andrew1983's avatar
Andrew1983
New member | Level 2
5 years ago

Can I reset my password without access to the email as I forgot it?

i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
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alex lang's avatar
alex lang
New member | Level 2
4 years ago

Hi, 

I have a problem with login (email) change.

 

My old email is not working any more and I don't have an access to this account. I want to switch to new email but system requires old password I can't remember any more. To reset the password I have to use old email (not working any more). 

 

I'm logged in to Dropbox and I want to change login email and password for new ones due to safety reasons. 

 

Anyone has a clue how to solve it? 

 

Thank you in advance for any hints.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago

    Hey alex lang, I hope you're doing well!

    I moved your post here, where other users have expressed a similar concern. 

    If you don't have access to your email address, you can update both your password and email on a device you’re already signed into. 

    Also, can you take a look Walter's first post? He shone some light on this.

    Thank you!

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