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Forum Discussion
Jaxt
2 years agoNew member | Level 2
Created a new Dropbox account with the same email as my old one
Was adding new device but was not in the correct google account (have several). It actually let me set up a second Dropbox account using the same email and password as the old account. I am unable...
- 4 months ago
Jaxt wrote:
... was not in the correct google account (have several). It actually let me set up a second Dropbox account using the same email and password as the old account.
It sounds like you were previously signing in with an email address and password, but this time you signed in with Google (the Continue with Google button), and that in doing so, it signed you in to a new, empty account. Is that correct?
Hannah
2 years agoDropbox Staff
Hey Jaxt, sorry to see you're having issues accessing your old account.
To be honest, you can't really have two Dropbox accounts under the same email address.
How long had it been since you accessed your original account?
- raybaath4 months agoExplorer | Level 3
Hi Hannah - this happened today
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