You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Expired password - frustration
Tried to log in on one computer when I received notification that my password expired.
Was still logged into my account on another computer. Tried to change the password and it wouldn't take.
I c...
- Thanks for the ticket ID, I've replied to your message.
Please could you reply to that when you get a chance!
Jay
Dropbox Staff
Dropbox StaffHi DanielleJB, thanks for posting on the Community.
I understand your frustration over this matter.
I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.
From there you should be able to contact support. Make sure to enter the same email with the expired password for the Dropbox account.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!
I understand your frustration over this matter.
I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.
From there you should be able to contact support. Make sure to enter the same email with the expired password for the Dropbox account.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!
Jay,
Thank you for this direction. Here is the ticket number 12404541.
Danielle
- JayThanks for the ticket ID, I've replied to your message.
Please could you reply to that when you get a chance!Hi @Jay.
I'm Anna and I have a similiar problem to @DanielleJB, I created my dropbox account 11 years ago using my university email addess and have not changed it since. Now that I am locked out, I am unable to access neither my dropbox account nor my original email address!
Can you walk me through how to retrive my information?
Anna
- I have the same issue, I know my user and password, though, my password was expired and the email connected to my Dropbox is no longer active (9yrs now). I need pictures for a funeral. I never received a response for 2 ticket# 14685434 & 14711125. It seems that this is a common issue for years, why hasn't this been resolved. Please assist. I need my pictures.
I doubt you're gonna get far with this Candacejack unfortunately. Dropbox did a bunch of manual verifications on me, concluded that I'm the owner of the account and then proceeded to reset my password, locking me out completely. Now I'm not even getting a prompt to enter a code anymore, and Dropbox is telling me that "if you don't have access to the email address registered to your Dropbox account and do not know the password, unfortunately we have no way to help you regain access to that account".
They just don't care about small fries like us anymore.
- Jay can you help me? I am so heartbroken. I had all of my sons baby photos stored on a Dropbox that was linked to an email account that is no longer valid. I went to log in and it said the password is expired and it will send a link to the non existant email! I can give a ton of information, login, previous password, anything!! I am terrified I lost my sons photos forever 💔 😢 using my husband's login to get to this forum and ask for help...
- JayHi Jludvigson, try contacting the support team directly from the account you're logged in as, explaining that you need assistance accessing another account due to an expired password.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
