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DanielleJB's avatar
DanielleJB
Explorer | Level 4
4 years ago
Solved

Expired password - frustration

Tried to log in on one computer when I received notification that my password expired. Was still logged into my account on another computer. Tried to change the password and it wouldn't take. I c...
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  • Jay's avatar
    Jay
    4 years ago
    Thanks for the ticket ID, I've replied to your message.

    Please could you reply to that when you get a chance!
Melin1's avatar
Melin1
Explorer | Level 3
4 years ago

My password expired for my other dropbox account (paid, upgraded) and my email account associated with that dropbox no longer exists (I checked with IT department). The email address has been defunct since 2016.  Help! I cannot log in to my account and I have important files in there.

 

Iʻve submitted help tickets but that doesnʻt help because I got rerouted to ask here.

 

My most recent ticket# is: 1231739

 

Please help!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hi Melin1, there doesn't appear to be a ticket under that number, could you check it again?

    @anna_lamky, when was the last time you logged into that Dropbox account? Was it recent, or over 12 months ago?
  • Melin1's avatar
    Melin1
    Explorer | Level 3
    4 years ago
    Sorry wrong ticket number before.

    Here's my ticket#:
    12531739
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Thanks for the ticket, I've replied to your message, please could you reply as soon as you get a chance.
      • manual's avatar
        manual
        Explorer | Level 4
        4 years ago
        Hi Jay, could you please also help me? I’ve started a ticket regarding this, but nobody is responding to me after a week. Ticket #12580705

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