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Sasq's avatar
Sasq
Helpful | Level 5
4 years ago
Solved

Free Account Hacked - Password and e-mail changed

I think someone got the password to my Dropbox account and changed the associated password and e-mail account.  Is there anything I can do?   Thanks   edit: I see someone else had the same pr...
Account Access
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Dannytech's avatar
Dannytech
New member | Level 2
4 years ago

My account was hacked by someone with access to my ipad that my kid had access to the password.  They changed all my passwords and setup 2 step security protocols to their own emails and phone numbers, so I have no access to my email.  So when I try to login or reset the password to dropbox, of course it goes to my email, which I no longer have access to.  Is there any support for Bad hats doing this to people? I am sure that I am not alone with this predicament!

 

Thanks ...

 

Danny

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hi aonderwater, I hope you're doing well! 

    You've got a new email, and I'll be happy to help you further! 

    In addition, Dannytech, keep in mind that without access to the email address, our hands are tied as to what we can do. 

    If the account was a free one, the best thing you can do is create a new one.

     
    • TeddyBGame's avatar
      TeddyBGame
      New member | Level 2
      4 years ago

      Hi Megan,
      I've had the same issue just yesterday.   I could no longer log into my account (app or web) via email and could not reset my password as it said my account has been deleted.   But, the files/links I've shared with colleagues are still active; I can still click on those links to powerpoint presentations etc.   That's funny as I was about to upgrade my account when this happened.   FYI - I do still retain access to my email....and I had to create a new DropBox account with my work email just to send this reply/request in the forum.   Please help!  Thanks so much!!

      Ticket#:  15405924

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