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hgz's avatar
hgz
Helpful | Level 6
3 years ago
Solved

High memory usage on Mac M1

Hi,   I've just installed my first M1 iMAC and entered the Dropbox beta program. I need to add that I run an Intel base MB Pro in parallel and I've entered the beta program there as well. So far ...
Beta build
desktop
Mac
  • hgz's avatar
    hgz
    3 years ago

    Issue was resolved.

    Many thx to the Dropbox support team!

    Root cause:

    - a faulty,  external USB hard-disc which was configured for a Dropbox backup. Actually, this drive seemed to work properly but unmount/mounted themself periodically. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey hgz, sorry to hear about this and thanks for your detailed report.

 

Just to make sure we're on the same page, can you clarify the exact OS version of your computer and the version and status of the desktop app as shown in your menu bar?

 

Thanks!

hgz's avatar
hgz
Helpful | Level 6
3 years ago

Hi Walter,

 

I run on both machines OS 13.0.1.

Desktop App Status - beta up&running, no syncs ongoing e.g. all data in sync.

Version: 

KR

Hans-Georg

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi hgz, sorry to jump in here! 

     

    Can you access your account settings, and turn Early releases off? After that, install one of the stable builds of the Dropbox application, and let me know if the behavior remains the same. 

    • hgz's avatar
      hgz
      Helpful | Level 6
      3 years ago

      Hello,

       

      I've removed the beta and installed latest "official" version - see screenshot.

      Actually memory on my M1 machine increases even faster than with beta.

      725Mybte after installation of new desktops SW and 1,24GB roughly 12h later.

      KR

      Hans-Georg

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi hgz, can you also attach a screenshot of the app's syncing status, please? 

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