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hgz's avatar
hgz
Helpful | Level 6
3 years ago
Solved

High memory usage on Mac M1

Hi,   I've just installed my first M1 iMAC and entered the Dropbox beta program. I need to add that I run an Intel base MB Pro in parallel and I've entered the beta program there as well. So far ...
Beta build
desktop
Mac
  • hgz's avatar
    hgz
    3 years ago

    Issue was resolved.

    Many thx to the Dropbox support team!

    Root cause:

    - a faulty,  external USB hard-disc which was configured for a Dropbox backup. Actually, this drive seemed to work properly but unmount/mounted themself periodically. 

hgz's avatar
hgz
Helpful | Level 6
3 years ago

Issue was resolved.

Many thx to the Dropbox support team!

Root cause:

- a faulty,  external USB hard-disc which was configured for a Dropbox backup. Actually, this drive seemed to work properly but unmount/mounted themself periodically. 

goBiGGER's avatar
goBiGGER
Explorer | Level 4
3 years ago

I don't have a faulty external drive. The memory leak is real, not a hardware issue, it's a coding issue. Currently using 9GB ram. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey goBiGGER, sorry to hear you're having issues with this.

     

    Can you please send us a screenshot of the app's exact status and version as shown in your menu bar at the moment? 

    • goBiGGER's avatar
      goBiGGER
      Explorer | Level 4
      3 years ago

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for the screenshot goBiGGER 

         

        Could you try the latest, stable version of the app from this page and let me know if this persists? 

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