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Solved
High memory usage on Mac M1
Hi, I've just installed my first M1 iMAC and entered the Dropbox beta program. I need to add that I run an Intel base MB Pro in parallel and I've entered the beta program there as well. So far ...
Issue was resolved.
Many thx to the Dropbox support team!
Root cause:
- a faulty, external USB hard-disc which was configured for a Dropbox backup. Actually, this drive seemed to work properly but unmount/mounted themself periodically.
I noticed that the DropboxFileProvider on my Mac is using over 20GB of memory. It is the same on my several Macs. These Macs all use Apple Silicon chips and run the latest macOS (Sonoma 14.0), with at least 16GB of physical memory.
This also leads to high memory pressure on my macOS even when no other applications are running.
Is this expected behavior? Is there any way to reduce Dropbox's memory usage?
- Hannah
Dropbox Staff
Sorry to hear about this, ZeroClover.
Can you take a look at this article with all the possible reasons this might be happening and let me know if it helps?
I have been having this memory leak problem for months on macOS. I just quit Dropbox (again) after it was hogging 30+GB of memory. I do not have more than 300,000 files in the Dropbox folder, and I have contacted support directly without resolution (issues just get marked as solved).
- Nancy
Sorry to hear about this issue, David K.79.
Please feel free to send me your ticket number here, and I’ll have a look.
