We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

DC947's avatar
DC947
Explorer | Level 3
2 years ago

How do I get rid of these annoying dropbox pop-ups and drop-down menus?

This new version of Dropbox really has me confused! I was used to a simple relationship with it. I knew how to upload something to Dropbox and download it on another device elsewhere. That sort of thing. However, this new version has added this feature where pop-up/dropdown menus seem to be everywhere and appearing all the time. They're not only annoying as hell, but they’re often in the way, blocking some of the basic functions I'm using in an app. That said, can someone tell me how to turn these things off? I haven't been able to figure it out as hard as I've tried.

Notifications
  • arl922's avatar
    arl922
    4 months ago

    Thanks for reaching out... somehow, the problem was resolved, so I imagine the team did something behind the scenes when I reached out about it. Thank you for the follow-up, and to whomever solved the problem! Have a wonderful day.

     

    P.S. In case someone has this same problem in the future, I was seeing the message consistently, regardless of uninstall/reinstall.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi DC947, thanks for bringing this to our attention.

     

    Could you clarify what notifications you're referring to?

     

    Are you seeing this on the Dropbox site, mobile app or desktop app?

     

    Any other info or screenshots (without private information) would be helpful!

    • arl922's avatar
      arl922
      Helpful | Level 5
      4 months ago

      Every time I open dropbox on my mobile (Samsung), I get the message "we've moved things around." I clicked the "got it" button, yet a month later, this annoying pop-up appears EVERY time I use the app. I've uninstalled and reinstalled, checked notifications to disable it, yet nothing. How do we stop this annoying feature? 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hey arl922 - thanks for bringing this to our attention.

         

        Could you please send us a screenshot of the pop-up?

         

        Also, what is your device's exact OS version and the version of the Dropbox app?

  • alice_dropbox's avatar
    alice_dropbox
    Icon for Dropbox Product Manager rankDropbox Product Manager
    2 months ago

    Hi DC947!

    My name is Alice and I'm working on improving notifications at Dropbox. We would love to chat with you more on this topic because we think your experience can help us improve notifications at Dropbox. We are hoping to schedule a 30-minute video session via Zoom video-conferencing next week! If you’re interested in speaking with our team, take our short survey so we can learn a bit more about you. A member of our team will review your answers and contact you directly if you’re a fit for our study.
     
    If you are selected, you will receive a $50 virtual gift card of choice (Amazon, Bank Deposit, Charity donation, etc.) upon completion as a thank you for their time.
     
    Please note, space is limited and not everyone who applies will be selected.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!