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Forum Discussion
How do I sign in to my Dropbox account if I've made too many login attempts?
I have a problem logging in after I did phone reset.
At first I thought that maybe I am entering wrong password so I did password reset as well but it doesn't help.
I waited for hours but nothing is changing.
I tried to uninstall and install app again but problem still persists.
The three steps sollution that has worked out:
- Login to your dropbox account trough the website.
- Go to your profile and activate Two Factor authentication.
- Try to log again in the device/app you want, After provide the password it should ask for the security code just generated, provide it and you will be good to go.
That's the only sollution so far and was provided by the community, not even the Dropbox support although is a long time subject.
PS: Thank you @Andrew C.
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Message calling the attention addresed to Dropbox Customer service Team
In this sense dropbox support should be more proactive and add a message at the end of the reset password notification e-mail and also to the FAQ.
That would reduce the ammount of tickets open on your side, customers will be self served and the forum won't be populated with long tail and spread messages regarding an issue that could be easily solved.
Same here.
Hi guys, shortly after my last post I found a fix for my phone. I navigated into the website login > account > security > two-step verification. Added my phone number as my 2nd step of verification (they send a code for new logins) and low and behold I got into the app first try with no problems!
Hope this helps one of you guys get in!
Thank you, Andrew for your post!
I did it your way and it worked like a charm. Then I disabled the two-step verification on the very same phone and it still works :) So I don't need to type the code. Great!
Best regards!
The three steps sollution that has worked out:
- Login to your dropbox account trough the website.
- Go to your profile and activate Two Factor authentication.
- Try to log again in the device/app you want, After provide the password it should ask for the security code just generated, provide it and you will be good to go.
That's the only sollution so far and was provided by the community, not even the Dropbox support although is a long time subject.
PS: Thank you @Andrew C.
==========================================================
Message calling the attention addresed to Dropbox Customer service Team
In this sense dropbox support should be more proactive and add a message at the end of the reset password notification e-mail and also to the FAQ.
That would reduce the ammount of tickets open on your side, customers will be self served and the forum won't be populated with long tail and spread messages regarding an issue that could be easily solved.
The two-factor authorization work around no longer works. When I go to enable it in my security menu, I'm asked to re-enter my password, and then I receive the error message after entering a correct password "Too many incorrect passwords. Please try again in a few minutes." I use Dropbox for the vast majority of my storage needs, since I'm constantly switching between devices. I'm seriously sad that Dropbox has messed their authorization up so badly that people like me are caught in an endless loop where we can't do anything but wait for a problem we never created to perhaps one day mystically solve itself. This is absurd.
This doesn't work for me. Let me explain. What I want to work is Dropbox synchronization in an app that I use called Songbook running on my Android tablet. Dropbox synchronizes with the Dropbox app on my tablet. Dropbox does not sychronize with the Songbook app. I will email the developer but this is what I see:
Note the error message
I am trying to login to my account on my iPad 2 but every time it tells me "Too many attempts. Please try later". I have waited over a day and it still says that. I have tried different accounts, and uninstalled the app and reinstalled. Still nothing. Is there any way to reset this? I can't login with any account.
I got the same problem, are there any fixes?
Same frustrating thing for me. I got a new phone and got this from the first attempt. I verified that I'm using the correct password by re-entering it on a normal PC. There it worked fine.
What is really irritating is that Dropbox gives no indication how long I should wait or whatever. I do not want to change my password to fix it, because then it means I have to change it on all my devices. Grrr......
Same problem ... please fix it
Am seeing the same thing from my android app. Have also tried changing my password and reinstalled but still get the same error. My desktop computer logs in fine.
Same here :-(
Same situation. I even changed my password and enabled 2 step auth. No change. It happened right after i did a factory reset yesterday, no problem till then.
same problem with me. had to reset my HTC. When installed dropbox app again wont now let me sign in....."too many attempts" despite using the correct login and password.
Really frustrating.....
Had NO PROBLEMS for 4 years. And now this has come up out of the blue.
Oh, and just in case, I also unlinked all devices i don't use anymore (including the one i use, actually), still no change, same error. Device is Moto X 2014, stock Android 6. It's kind of weird, because since yesterday my BBM won't work either, it's stuck at "Setting up BBM". First i suspected some update, but no updates came yesterday, except for Play Games and Play Music.
Same here :-(
