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Forum Discussion
How to change my email address when the email is no longer active?
I need to change my email address as I no longer have access to the email. (Provider is useless) The instructions on Dropbox help simply don't work. Things are in different places to where they say t...
Hannah
Dropbox Staff
Dropbox Staff
Thanks Hannah,
Never got to that page and I seem to have sorted it thanks.
Martyn
- Hannah
Happy to see that helped, Martyn!
If you need anything else, make sure to let us know.
Have a great day!
I followed the procedure and my account has the new email address. Nevertheless mails are still send to my old email address. How to solve?
I am being asked to open an demail at the address I can no longer reach, what do I do- Mauxmoney
- Hannah
What kind of emails are you receiving to your old address, please?
Are they emails sent by Dropbox, or from people sharing files with you, for example?
The problematic ones are from people sharing - or at least trying to. I am guessing it is because the email they are sending them too is my newer and preferred email address. However my main Dropbox account is an old one (but with much more storage) and associated with an old address (now changed thanks to you) but of course not changed to my main preferred address as that was not allowed. I changed it to an address I dont really use, its just an alternate for use if needed for any reason. Which means I do have access to it of course.
I dont remember why I opened the other one, perhaps I thought I was changing the email. Not really sure, I am guessing. I dont really want to have two accounts, particularly if this is indeed the cause of the issues. Additionally the newer account has very little space which again I think is the issue as I am getting a message saying I dont have enough space to open one of the documents that has been shared to me.
- Hannah
It does sound like you have two accounts.
So, if I understand this correctly, you have a paid account that uses an email you can access, but is not your preferred one.
And another account, which is free and doesn't have a lot of space, but uses your main/preferred email address.
In this case, you can try one of two things:
- Either delete the free account (while making sure you first download any files you need), to free up the main email and use it for your paid account
- Or change the email address of the free account to a third, placeholder email address, to free up your main one and use it for your paid account
I hope this helps!
