You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

MartynC's avatar
MartynC
Explorer | Level 4
2 years ago

How to change my email address when the email is no longer active?

I need to change my email address as I no longer have access to the email. (Provider is useless) The instructions on Dropbox help simply don't work. Things are in different places to where they say t...
Account Settings
  • Hannah's avatar
    Hannah
    2 years ago

    Hey MartynC, thanks for visiting our Community.

     

    Can you please go to this page in your account settings, and try to change your email address from there?

     

    If you don't see an "edit" button, what do you see?

     

    Let me know how it goes.

MartynC's avatar
MartynC
Explorer | Level 4

Thanks Hannah,

Never got to that page and I seem to have sorted it thanks.

Martyn

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Happy to see that helped, Martyn!

 

If you need anything else, make sure to let us know.

 

Have a great day!

  • mwpmvanbeek's avatar
    mwpmvanbeek
    Explorer | Level 3
    2 years ago

    I followed the procedure and my account has the new email address. Nevertheless mails are still send to my old email address. How to solve?

  • Mauxmoney's avatar
    Mauxmoney
    New member | Level 2
    2 years ago

    I am being asked to open an demail at the address I can no longer reach, what do I do- Mauxmoney

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Mauxmoney, I'm not really clear on the issue, would you mind sending us a screenshot of what you see?

       

      Just make sure to hide any personal info on the screenshot.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!