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Forum Discussion
How to change my email address when the email is no longer active?
I need to change my email address as I no longer have access to the email. (Provider is useless) The instructions on Dropbox help simply don't work. Things are in different places to where they say t...
I have the same problem there's definitely is not an edit button to change the email and I can't login from this page because I no longer have access to the email I've had drop box for years and my phone number has changed so I have no way of verifying the email address.
Walter
Dropbox Staff
Dropbox StaffHey James b124, sorry to hear you're having issues with this.
So, just to make sure I got this right, you can't see an edit option when accessing your Dropbox account's settings online?
Also, can you clarify if you're logged into the account on any of your devices?
- Yes I am logged into the account on my current device can see all my pictures everything seems to be working fine,but yah when going into the settings it shows the email and password with no edit button clicking on the email does nothing, if I ever get logged out of my account somehow I will possibly be locked out because I won't have access to the email.
- Hannah
That's strange indeed, James b124. Can you send us a screenshot of how the page appears for you?
Just make sure to hide your personal info, like your last name and email address.
- I can't seem to figure out how to post a screenshot on here but, it says your account I have the basic account, undervthat it's details: email _my email
Space used
Manage devices
Then the next category says features...
There's just no edit button.- Megan
Hi James b124, do you use a browser on your end, when trying to change the email?
Also, you should be able to attach your screenshot by clicking the camera-like icon, when trying to respond back to us. If you're using a mobile to do that, feel free to request the desktop version of our Community.
