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I am unable to update my email address because the link from Dropbox does not arrive.
I am unable to update my email address because the link from Drop Box does not arrive.
I have checked the Spam folders.
I have tested that the email address receives from other senders.
Drop Bo...
Update. We are now 5 days on from when I opened the original post on this forum.
This morning I just received a generic message from Drop Box asking if my problem posted on this forum has been resolved.
But unfortunately, no, it hasn't.
I sent an email as requested from the email address I am attempting to update to.
As of yet, I have heard nothing back. I am not sure whether this a due to challenges with technical issues, customer service congestion or just cultural differences in perception on what qualifies as common courtesy.
Presuming nobody is going to help me with changing the email on this account and I will not be using the email anymore, it seems the only option is to back up files from my account, and shut it down.
It is disappointing and rather surprising that DropBox customer support is so poor. During this past week I have dealt with 100+ companies in Europe, Asia and the US who have easy to implement email change procedures. They are varied in their approach. Some changes even involved validating my ID over the phone or with government issued ID. It was time consuming but the issues were resolved usually within 24-48 hours.
Perhaps the Drop Box Customer Support for paid premium services is as poor or disappointing as this was. But this rather poor customer experience is not a testimonial encouraging investment of time or money in it.
